Responsible Gaming

Bouncball Responsible Gaming —
Safe and mindful gaming habits

At Bouncball, we believe gaming should be fun, not stressful. To help you play responsibly, we provide the right tools, limit-setting options, and support whenever you need it.

18+ Only
Limit Setting Features
Self-Exclusion Options
24/7 Support

Responsible Gaming 6 Core Pillars

At Bouncball, we make sure every player enjoys a healthy and enjoyable experience

Age verification

Only players aged 18 and above are permitted to play on Bouncball. A strict age verification process is enforced at registration.

Deposit limit

Set your own weekly or monthly deposit limit. Once a limit is set, it takes effect immediately.

Session Time Control

Set how long you want to play each day. When your time is up, you'll receive an automatic alert and your session will end.

Benefits of taking a break

Need a short break? Activate a cooling-off period — temporarily pause your account for anywhere between 24 hours and 30 days.

Self-Exclusion

If you feel the need, activate long-term self-exclusion. Your account will be fully deactivated during this period and new account creation will be blocked.

Help Center

If you're experiencing issues related to gaming addiction, our support team can connect you with professional assistance organizations.

Important Warning

Gaming is for entertainment only. Never play with borrowed money or by dipping into your savings. Losing is a normal part of the game — it is not a source of income.

What is responsible gaming and why does it matter

Responsible gaming means playing within your means, within defined limits, and purely for entertainment. At Bouncball, we believe every player deserves a fun, stress-free gaming experience. Ensuring responsible gaming isn't just our policy — it's our commitment.

Many young players in Bangladesh enjoy online gaming as a source of entertainment. Without the right knowledge and limits in place, though, that enjoyment can sometimes turn into a problem. That's why Bouncball provides responsible gaming tools and educational resources from the very start.

Signs of Healthy Gaming Habits

  • Staying emotionally balanced whether you win or lose
  • Set a budget in advance and stick to it
  • Balancing gaming with time for family, work, or studies
  • Not placing larger bets to recover losses
  • Maintaining interests and hobbies outside of gaming

Warning Signs of Problem Gaming

If any of the following signs appear, take a break immediately and contact support:

  • Spending beyond your set budget and still wanting to continue
  • Placing larger bets to recover lost money (chasing losses)
  • Lying about gaming or hiding it from family members
  • Feeling restless or anxious when you're unable to game
  • Skipping daily responsibilities or tasks because of gaming
  • Continuing to game with borrowed or loaned money

Bouncball's Responsible Gaming Tools

We've developed a range of technical tools to help you stay in control of your gaming. These tools are completely free and available to use at any time.

Tool name Description Active hours
Deposit limit Daily / weekly / monthly deposit cap Instant
Loss limit Automatic break after losing a set amount Instant
Session Time Limit Auto log-out after a set daily time Instant
Reality Check Session reminders at regular intervals Instant
Cooling-Off Temporary break from 24 hours to 30 days Instant
Self-Exclusion Account deactivation from 6 months to permanent Within 24 Hours

Self-Exclusion Process

Self-exclusion is the most powerful responsible gaming tool available. If you feel gaming is having a negative impact on your life, self-exclusion may be the right choice for you.

How Self-Exclusion Works

Activating self-exclusion on Bouncball will fully deactivate your account. During the exclusion period, no deposits, gaming, or withdrawals will be possible. Our system will also automatically prevent new accounts from being created using your email address or phone number.

Self-Exclusion Options

  • Short-Term: 6 Months to 1 Year
  • Long-term: 2 Years to 5 Years
  • Permanent: Permanently closed

To activate self-exclusion, contact our support team. Your request will be handled with complete confidentiality.

Tips for Building Healthy Gaming Habits

Responsible gaming doesn't mean giving up gaming — it means keeping it healthy and enjoyable. Following the tips below will help ensure your gaming experience stays positive.

Set your budget first Before each session, decide how much you're willing to spend. Think of it as your "entertainment budget" — if you lose it, treat it like money spent on a movie or a meal out.
Stick to Your Time Limits Decide in advance how long you'll play each day. Set an alarm on your phone or use Bouncball's session timer.
Only Play When You're in a Good Headspace Avoid gaming when you're angry, frustrated, or under emotional stress. It's hard to make sound decisions in that state.
Treat winnings as a bonus Problems start when you play expecting to win. Treat every game as a fun experience — a win is just a bonus.
Spend time with family and friends Don't make gaming your only outlet. Make time for other hobbies and social activities too.
Don't Chase Your Losses Trying to win back lost money by betting more is one of the most dangerous habits in gaming. If you're on a losing streak, stop for the day.

Frequently Asked Questions

Increasing a limit comes with a 7-day waiting period to help you make a considered decision. Reducing a limit, however, takes effect immediately.

You will have the opportunity to withdraw any remaining balance before self-exclusion takes effect. Once active, all deposits and gaming activity will be completely suspended.

Reach out to our support team. We can also apply account restrictions at the request of a third party, and refer you to professional mental health services if needed.

Cooling-off is a temporary break lasting between 24 hours and 30 days, after which your account is automatically reactivated. Self-exclusion is longer-term and requires a specific process to lift.

Yes. Age verification is mandatory at registration using a national ID or other government-issued document. Accounts cannot be opened under any circumstances for anyone under 18.
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Need Help?

If you're experiencing any issues related to gaming, contact our support team right away.

9:00 AM — 11:00 PM
Keep in Mind
  • Gaming is entertainment only
  • Stay within your budget
  • Losses Are Part of the Game
  • 18+ Only
  • Take a break when you need one
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